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What are the 7 telephone ethics tips?

What are the 7 telephone ethics tips?

This article outlines seven fundamentals of professional phone etiquette your employees need to practice.

  • Answer Calls Promptly.
  • Your Attitude Determines Your Customer’s Altitude.
  • Create a Personal Connection.
  • Speak Clearly and Professionally.
  • Active Listening is Everything.
  • Be Helpful.
  • Proper Ending.

What are the do’s and don’ts of telephone effectiveness?

Do not call a customer or client’s home before 8:00AM or after 9:00PM, unless you have prior permission to do so. Don’t forget to return the call as you promised. Never answer the phone if you are drinking, eating or chewing gum. Don’t give your clients and prospected customers the hunch that they are rushed.

How do you end a phone call professionally?

To end the call politely, try one of these closing statements:

  1. “My apologies once again for any inconvenience. Thank you for your call.”
  2. “I’m happy we could make this right for you. Have a wonderful day.”
  3. “Thank you for calling. We appreciate your business.”

What are the dos and don’ts of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

  • DO – Smile when you talk to people.
  • DON’T – Be distracted.
  • DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
  • DON’T – Shout or whisper.
  • DO – Speak clearly.
  • DON’T – Leave the caller on hold for too long.
  • DO – Make the caller feel welcome.

What is the correct way to answer the phone?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

What should never done during telephone conversation?

Top 10 Things to Avoid Doing When You Answer the Phone

  • Skip The Speaker Phone. It’s convenient, sure – but it doesn’t give your callers the sound quality they deserve.
  • Ditch The Chewing Gum.
  • Avoid Distractions.
  • Eliminate Inconsistencies.
  • Limit Background Noises.
  • Don’t Whisper.
  • Don’t Shout.
  • Do Not Use Poor Equipment.

What is the golden rule in dealing with a certain phone call?

Listen carefully, speak clearly, and be friendly. Always begin a call by introducing yourself or your company, if applicable. Make sure your voice projects strength and clarity. Use good posture and sit up straight, with your feet on the floor when talking on the phone.

How do you talk professionally on the phone?

Here are 10 steps you can take to practice answering the phone professionally:

  1. Answer by the third ring. It’s courteous to pick up the phone promptly to avoid making callers wait.
  2. Offer a greeting.
  3. Speak with a smile.
  4. Be clear.
  5. Avoid slang.
  6. Be positive.
  7. Ask before you put someone on hold.
  8. Take messages accurately.

What is the importance of telephone etiquette?

One of the most important elements of customer service is telephone etiquette. It is vital to let your customers know you are listening to them and genuinely care about what they have to say. This helps to build customer loyalty, which leads to repeat business.

Like most other business interactions, phone calls leave your customers with an impression of your business. Proper phone etiquette is important to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations.

What is proper cell phone etiquette?

Cell phone etiquette can be defined as proper cell phone usage in social and business settings. It is knowing when to take calls, when to ignore calls, when to silence your ringer, when to appropriately send and receive text messages and how to appropriately use your cell phone in different settings.

What is the definition of telephone etiquette?

Telephone Etiquette. Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person’s limitations, allowing that person time to speak, communicating clearly and much, much more. Your voice must create a pleasant visual impression over the telephone.

Why is telephone etiquette important?

Proper phone etiquette is important to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.